Emergency EV roadside charging assistance
Your EV lithium battery pack should not let you down. However in the unforeseen situation when your EV battery level drops suddenly, we can send a rescue vehicle with a power bank to get your vehicle charged to reach the nearest EV charging station. Currently the service is available to registered members in limited areas. Roadside Charging fee is Rs.500/- per 2Kwh energy delivered.
We can test the performance of your Lithium Battery Pack by charging and discharging the Lithium battery pack under various load conditions. Based on these test reports, we can determined the available Ah capacity versus the rated Ah capacity, the optimum discharge rates and also estimate its remaining useful life
Contact us to fix an appointment for getting your battery tested in a controlled test environment.
Exchange and Upgrades
Lithium battery packs lose a little capacity with every charge / discharge cycle.
After testing your battery pack, we can determine if it needs to be changed or upgraded to a new pack.
We offer the best exchange deals and upgrade options. Your can get instant cash discount for your old lithium battery pack or enroll for the maximum value scheme where you receive credits based on its remaining usable capacity.
3rd party Battery Pack assurance
We are pleased to offer assured support for 3rd party Lithium battery packs.
In order to avail support for 3rd party battery packs, you need to create a free account and register the details of the battery pack.
Besides free 3rd party Lithium Battery pack assurance, we also offer priority assistance for any accidents due to lithium batteries on payment of a small annual fee based on the brand and capacity of the battery,
Installation services
We can arrange for on-site installation of lithium battery packs in certain cities.
Before scheduling an installation, our engineer will make a site visit or video call for a pre-installation inspection/survey to determine the type of battery and the electrical wiring requirements.
Contact us to fix an appointment for the pre installation inspection/survey.
Warranty and Repairs
All eNova lithium battery packs come with a 3 year standard warranty
If you are facing any issues with eNova lithium battery packs, please call us and register your complaint.
We will repair or replace the battery within 3 working days or as per the specific product warranty conditions whichever is earlier.
Service and maintenance
We maintain a service record of your Lithium batteries and will conduct periodic maintenance checks to ensure that they keep delivering reliable power for years.